Thank you for choosing Lumi! We are dedicated to providing you with an exceptional shopping experience and ensuring that your products are delivered to you in pristine condition. Please take a moment to familiarize yourself with our Shipping Policy:
Claims for Misprinted/Damaged/Defective Items: If you receive a product from Lumi that is misprinted, damaged, or defective, we kindly request that you submit a claim within 30 days of receiving the item. For packages lost in transit, please submit your claim no later than 30 days after the estimated delivery date. We are committed to addressing these issues promptly and to your satisfaction.
Our Commitment: If the claim is determined to be an error on our part, we take full responsibility. This means that we will cover all associated costs, and you will have the option of receiving a replacement for the item(s) or a full refund. We value your understanding and cooperation in such situations.
Contacting Our Customer Support: If you notice any issues with your products or come across anything that seems out of place in your order, please reach out to our dedicated customer support team. Be sure to include a photograph along with a brief explanation of the problem. Our team will carefully review your claim and promptly inform you of the approval or rejection of a replacement or refund.
Approved Claims: If your claim is approved and you require a replacement, we will expedite the process and ship a new order to you within 3 business days. Alternatively, if you prefer a refund, please note that a credit will be automatically applied to your original payment method within a few working days.
At Lumi, your satisfaction is our top priority. We want you to have complete confidence in our products and services. If you have any further questions or need assistance, please do not hesitate to reach out to our friendly customer support team.
Thank you for choosing Lumi, and we appreciate your trust in us.